Sam Hartman

Jul 11, 2025

Why Less Than 1% Make It: The Reality of Becoming a Chick-fil-A Owner

Podcast Summary

Today’s show will remind you to eat mor chikin. I sat down with Sam Hartman, a two-decade veteran and owner-operator of two northern suburb Indianapolis Chick-fil-A franchises and one inside Gainbridge Fieldhouse, and Nick Lawrence, executive director of people and culture at the same locations.

We delve into the business and culture behind their franchises and discuss their professional journeys, the competitive process of becoming a Chick-fil-A franchisee, and the importance of community involvement and mentorship.

They provide insights into the efficiencies of Chick-fil-A's drive-thru, the company's unique franchise model, and their efforts to create meaningful careers in the fast-food industry.

We also cover their local marketing strategies, their quest to break the drive-thru car service record, and advice for young leaders.

You are going to learn about:

  • The Process of Becoming a Chick-fil-A Franchisee

  • Chick-fil-A’s Drive-Thru Efficiency

  • How Chick-fil-A Creates Meaningful Careers

Thank you to our partners:
Indiana Brewers Guild
Red, White & Brauen Music Festival

Check out these great clips from the show:
01:39 Guest Introduction: Sam Hartman and Nicholas Lawrence, Chick-fil-A
02:29 The Journey to Chick-fil-A Ownership
03:39 Early Challenges and Growth Strategies
05:36 Transition to Noblesville and New Opportunities
25:58 Nick’s Path to Chick-fil-A
30:57 Learning Every Position at the Restaurant
31:49 The Chick-fil-A Experience
34:16 Owner Operator Expectations
36:19 Career Growth at Chick-fil-A
40:40 Drive-Thru Efficiency Secrets
45:34 Leadership and Mentorship Advice
51:56 Marketing Strategies and Community Engagement
53:27 Breaking Drive-Thru Records

Guest(s)

Sam Hartman

Date Published

July 11, 2025

This Episode is Sponsored By

This Episode is Sponsored By

Sweetwater

Sweetwater

Sweetwater, located in Fort Wayne, Indiana, is a large music store and online retailer that specializes in musical instruments and pro audio equipment. It's known for its extensive inventory, expert staff, and dedication to customer service.

Sweetwater, located in Fort Wayne, Indiana, is a large music store and online retailer that specializes in musical instruments and pro audio equipment. It's known for its extensive inventory, expert staff, and dedication to customer service.

RELATED POST ON :

Podcast

Podcast

Share Your Indiana Podcast Guest

Know someone with a great Indiana story? Nominate them as a guest for the Get IN podcast and help us share real Hoosier voices.

Podcast

Share Your Indiana Podcast Guest

Know someone with a great Indiana story? Nominate them as a guest for the Get IN podcast and help us share real Hoosier voices.

Podcast

Share Your Indiana Podcast Guest

Know someone with a great Indiana story? Nominate them as a guest for the Get IN podcast and help us share real Hoosier voices.